Privacy Policy & Terms & Conditions

Part B. Terms & Conditions

1. Acceptance of Terms

Deemed Acceptance: By visiting our website, making any payment, providing a verbal/written go-ahead, or otherwise engaging our services, the Client/user is deemed to have read, understood, and unconditionally accepted these Terms & Conditions in full, whether or not a signed agreement exists.

These Terms & Conditions ("Terms") govern the use of the website and services provided by RSK Online Services Private Limited ("Company", "we", "us", or "our"). If you do not agree with any part of these Terms, please do not use our website or services.

2. Services Offered

The Company provides IT and digital marketing services, including but not limited to:

• Website Design & Development
• Mobile App Development
• Software Development
• Social Media Management
• Meta (Facebook & Instagram) Ads Management
• Google Ads Management
• Search Engine Optimization (SEO)
• Graphic Design
• Content Creation
• Branding
• Digital Marketing Consulting

The exact scope, deliverables, and timelines for each engagement will be outlined in a separate proposal, quotation, or service agreement, which forms part of these Terms. Any service not explicitly included is an add-on chargeable separately.

3. Client Responsibilities

To enable smooth delivery of services, the Client agrees to:

• Provide accurate business information, brand assets, and content required for the project
• Grant timely access to relevant accounts (social media pages, ad accounts, hosting, domain, etc.) where required
• Review and approve deliverables, creatives, and campaigns within agreed timelines
• Ensure that any content, images, trademarks, or materials shared with us for use do not infringe third-party rights
• Make payments as per the agreed schedule

The Company bears no responsibility for delays, penalties, or unsatisfactory outcomes caused by the Client's failure to meet the above responsibilities.

4. Payment Terms

Once payment is received as per the agreed terms, the Company shall commence and provide the complete scope of services as confirmed in the proposal/agreement, within the agreed timelines. No service commences before payment realisation.

• Services are billed as per the plan (Starter / Growth / Premium) or custom scope agreed in writing
• An advance/upfront payment may be required before commencement of work, as specified in the proposal
• Recurring services (e.g., social media management, ad management) are billed monthly in advance
• Ad spend for Meta Ads and Google Ads is separate from our service fee and is payable directly to the respective platform or through the Company as agreed
• Applicable taxes (GST) will be charged in addition to the service fee, as per Indian law
• Delayed payments may result in immediate suspension of services and/or applicable late fees, at the Company's sole discretion

5. Refund & Cancellation Policy

All Sales Are Final: Fees paid for services already rendered (including work-in-progress) are strictly non-refundable, under any circumstances.

• Ad spend paid to Meta or Google is non-refundable once campaigns have been launched, in accordance with those platforms' own policies
• Clients may cancel ongoing monthly/recurring services by providing written notice at least [30 days] in advance; charges for the current billing cycle remain payable in full
• Any custom project (e.g., website, app, or software development) cancelled mid-way will be billed on a pro-rata basis for work completed, as determined solely by the Company

6. Project Timelines

Estimated timelines for website, app, or software development projects, as well as content calendars and campaign rollouts, will be communicated at the start of the engagement. Timelines are estimates only and may be affected by delays in client approvals, content/asset submission, or third-party platform issues (e.g., Meta/Google account restrictions), for which the Company bears no liability.

7. Intellectual Property Rights

• Ownership of final deliverables (e.g., website code, app, designed creatives) specifically created for the Client shall transfer to the Client only upon full and final payment, unless otherwise agreed in writing
• The Company retains full and perpetual rights to all pre-existing tools, frameworks, templates, and proprietary processes used in delivering the service
• The Company may showcase completed work in its portfolio, website, or marketing materials unless the Client objects in writing prior to publication
• The Client warrants that any content, logos, or trademarks provided to the Company for use are legally owned or licensed by the Client, and shall indemnify the Company against any related claims

8. Confidentiality

Both parties agree to keep confidential any business information, credentials, strategies, pricing, and data shared during the course of the engagement, and not to disclose such information to third parties without prior written consent, except where required by law.

9. Social Media & Advertising Disclaimer

No Performance Guarantee: The Company does not guarantee any specific results (followers, leads, sales, rankings, or ad performance) under any circumstances. Results depend on external factors including platform algorithms, market conditions, ad spend, and competition, entirely outside the Company's control.

• Meta and Google reserve the right to approve, reject, restrict, or suspend ad accounts or ad campaigns as per their own policies, which are beyond the Company's control
• The Company is not liable for any change in third-party platform policies, algorithm updates, or account actions taken by Meta, Google, or any other platform
• Content published on client social media pages is done based on client-approved content calendars; the Client is solely responsible for reviewing and approving content prior to publishing

10. Limitation of Liability

Liability Cap: To the maximum extent permitted by law, the Company's total liability for any and all claims arising from the services shall not exceed the total fees paid by the Client for the specific service giving rise to the claim in the preceding three (3) months. The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business, data, or goodwill.

11. Termination

Either party may terminate the service agreement by providing written notice as per the notice period specified in the applicable proposal/agreement (or a minimum of [30 days] where not otherwise specified). The Company reserves the right to suspend or terminate services immediately and without refund in case of non-payment, breach of these Terms, or misuse of services. Upon termination, the Client shall pay for all work completed up to the date of termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts at [City, e.g., Nagpur/Pune], Maharashtra, India, only.

13. Contact Details