Privacy Policy & Terms & Conditions

Part A. Privacy Policy

1. Information We Collect

RSK Online Services Private Limited ("Company", "we", "us", or "our") collects information necessary to deliver website design and development, mobile app development, software development, social media management, Meta and Google Ads management, SEO, graphic design, content creation, branding, and digital marketing consulting services. The categories of information we collect include:

a) Information You Provide Directly

• Name, designation, and company name
• Email address and phone number
• Billing and GST details
• Business information required to execute a project (brand assets, login credentials for ad accounts/social media, content, images)
• Communication records via email, WhatsApp, calls, or meetings

b) Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent, referring website, and click patterns
• Cookies and similar tracking technologies (see Section 3)

c) Information from Third-Party Platforms

• Data shared through Meta Business Suite, Google Ads, Google Analytics, or other advertising dashboards while managing client campaigns
• Payment confirmation details from payment gateways (we do not store full card details)

2. How We Use Information

• To deliver and manage the services requested, including websites, apps, software, social media pages, and ad campaigns
• To communicate regarding project timelines, approvals, invoices, and support
• To optimize Meta Ads and Google Ads campaigns on behalf of clients
• To send performance reports, proposals, and service updates
• To improve our website, services, and internal processes
• To comply with applicable legal and tax obligations in India
• To send promotional communication, where you have consented to receive it (you may opt out at any time)

3. Cookies Policy

Our website uses cookies and similar tracking technologies to improve user experience, analyse traffic, and support advertising features.

Types of Cookies We Use

• Essential Cookies – required for the website to function correctly
• Analytics Cookies – help us understand visitor behaviour (e.g., Google Analytics)
• Advertising Cookies – used for retargeting and ad performance measurement (e.g., Meta Pixel, Google Ads tags)

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We work with, and may share necessary data with, the following categories of third-party service providers to deliver our services:

• Meta Platforms (Facebook & Instagram) – for ad account management and campaign delivery
• Google (Ads, Analytics, Search Console, Business Profile) – for advertising, analytics, and local SEO services
• Payment Gateways – to process invoices and online payments securely
• Hosting & Domain Providers – to host client and company websites
• Design, Development & Communication Tools – project management, cloud storage, and design software used to deliver client work

These third parties have their own privacy policies governing the use of your information, and we encourage you to review them. We only share the minimum information necessary for the specific service being delivered.

5. Data Security

We implement reasonable technical and organisational safeguards to protect personal and business data against unauthorised access, alteration, disclosure, or destruction, including restricted access controls, secure storage of login credentials shared for campaign management, and confidentiality obligations for our team members.

Limitation: No method of electronic transmission or storage is 100% secure. The Company cannot guarantee absolute security and shall not be liable for breaches arising from causes beyond its reasonable control, including third-party platform breaches (Meta, Google, hosting providers) or Client-side negligence (e.g., sharing passwords insecurely).

6. Data Retention

We retain client and website visitor data only for as long as necessary to fulfil the purposes described in this Policy, including ongoing service delivery, legal, accounting, or reporting obligations. Data related to completed projects or terminated services may be retained for a reasonable period thereafter for record-keeping, after which it is securely deleted or anonymised.

7. User Rights

In accordance with India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data, subject to legal and contractual limitations
• Withdraw consent for processing where consent is the basis of processing
• Nominate another individual to exercise these rights on your behalf, in the event of death or incapacity
• Raise a grievance regarding the handling of your personal data

To exercise any of these rights, please contact us using the details in Section 11.

8. Children's Privacy

Our services are intended for businesses and individuals above the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will take steps to delete such information promptly.

9. International Data Transfers

As part of using third-party platforms such as Meta and Google, certain data may be processed or stored on servers located outside India. We take reasonable steps to ensure such transfers are conducted in compliance with the DPDP Act, 2023 and other applicable data protection regulations.

10. Changes to Privacy Policy

Sole Discretion: The Company reserves the right to update, amend, or modify this Privacy Policy at any time, at its sole discretion, without prior individual notice. The updated version will be posted on our website with a revised "Effective Date," and continued use of our website or services after such changes constitutes the visitor's/Client's unconditional acceptance of the updated Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: